Frequently Asked Questions

🏠 General Product Questions

What kinds of products do you sell?

We specialise in traditional door and gate hardware (such as handles, latches, hinges, gate fixing kits, and fence post supports) as well as decorative home and garden accessories inspired by classic British design.

Are your products suitable for homes?

Yes. Many of our products are designed to blend seamlessly with both modern interiors and traditional or period properties (such as Victorian, Georgian, or Edwardian homes). Where a style is specifically period-inspired, we highlight this on the product page.

Where can I find your delivery, returns information?

Full details on shipping rates, delivery times, and return procedures are available on our dedicated store policy pages:

• Shipping Policy
• Returns & Refunds Policy
• Terms of Service

📏 Measuring & Compatibility

How do I know if a handle will fit my door?

To ensure compatibility, check four key measurements before purchasing:

1. Door Thickness: Standard UK internal doors are typically 35mm to 45mm thick.

2. Backset: The distance from the edge of the door to the centre of the spindle or keyhole (commonly 44mm, 57mm, or 63mm in the UK).

3. Spindle Size: Standard UK internal lever handles use an 8mm square spindle.

4. Fixing Centres: The measurement between upper and lower mounting screw holes.

What is “backset” and why is it important?

Backset is the horizontal distance measured from the front edge of the door to the exact centre of the latch mechanism or spindle hole. Matching your existing backset ensures your new handles fit without requiring additional drilling or timber morticing.

How do I measure my existing hardware?

1. Measure the total thickness of the door (usually 35 to 45 mm internally).

2. Measure the backset from the door edge to the centre of the spindle or latch.

3. Check the spindle size (commonly 8 mm).

4. Confirm fixing centre spacing (distance between screw holes).

   If you’re unsure, send us photos with approximate measurements and we’ll help you find a compatible match.

🔩 Installation & Fit

Can I fit the products myself?

Most replacement internal door handles, latches, and surface-mounted gate fittings can be installed using basic hand tools (screwdriver, drill, tape measure). For mortice locks, exterior security doors, or heavy timber installations, a professional installer is recommended if you are uncertain.

Are screws and spindles included?

Yes. Where applicable, all necessary colour-matched wood screws, standard 8mm spindles, and strike plates are included with your order. If any item requires separate fixings, it will be clearly stated on the product page.

Will the hardware work with my existing lock or latch?

Often yes, especially if you are replacing like-for-like hardware. Compare your existing latch or lock dimensions against the measurements listed on our product page. If you are replacing older hardware, our customer support team can advise on compatible replacements.

🛠 Materials & Finishes

What materials are your hardware products made from?

Our hardware collection is engineered using durable metals such as heavy-duty cast iron, solid brass, steel, and zinc alloys, chosen for structural strength, longevity, and authentic appearance.

Do finishes vary between batches?

Slight variations can occasionally occur between manufacturing batches or distinct product lines due to traditional finishing techniques. To ensure a consistent finish across multiple doors or gates, we recommend ordering items from the same product range together.

How do I maintain the finish on my hardware?

• Wipe with a soft, damp cloth
• Avoid abrasive cleaners and harsh chemicals
• For outdoor items, dry after cleaning to help prevent spotting or corrosion
• In coastal areas, more frequent cleaning is recommended

🌿 Garden & Decorative Items

Are your outdoor decorative items weather‐resistant?

Yes. Our outdoor gate hardware, fence supports, and garden sculptures feature protective weather coatings (such as heavy black powder coating, hot-dipped galvanisation, or multi-layer lacquer) designed for standard British outdoor weather conditions.

Will garden ornaments rust or fade?

Some raw metal items are designed to naturally patina over time for a rustic aesthetic, while others feature sealed weather coatings. Occasional cleaning, drying after heavy storms, and positioning items in partial shelter helps maintain maximum longevity.

How do I choose the right size for garden décor?

Consider the viewing distance (larger open spaces require bigger accent pieces) and the relative scale against surrounding garden walls, plants, or furniture. Contact our team with your space dimensions if you need guidance.

🧰 Trade & Bulk Orders

Do you offer trade pricing or bulk discounts?

Yes, for businesses, installers, or repeat purchasers we can offer trade pricing on larger orders. Contact us with:

• Your business name
• Approximate quantities
• Product references you’re interested in

We’ll provide a tailored quote.

Can you supply for projects or renovation builds?

Yes, we regularly supply entire property renovations and refurbishments. Contact us with your product list, required quantities, and project timeline to receive a bespoke trade package.

📞 Need More Help?

If your question isn’t covered here, we’re happy to help:

Email: betleybutterfly@hotmail.com
Contact form: Contact us
Typical response time: Within 1 business day